What to include
For bug reports, the specific barcode format and value you were generating helps the most — that's usually enough to reproduce the issue directly. For feature or format requests, tell us the use case, not just the format name; "we ship pharmaceutical packaging and need GS1 DataMatrix with (17) expiry dates" is far more useful than "add DataMatrix."
Response time
BarcodeDesk doesn't have a support team on staff — messages are read and answered directly. Most messages get a reply within a few business days. There's no live chat and no phone support; email through this form is the one channel.
Other ways to find an answer
Before writing in, the FAQ on the homepage covers the most common questions about pricing, privacy, and what's currently live versus in development. If you're seeing an unexpected barcode result, the Disclaimer explains the difference between a mathematically valid barcode and an officially registered product number — that distinction resolves a fair number of "is this bug?" questions on its own.